Privacy and Security Policy
The Bump Company
1. Who We Are
The Bump Company is a trading name of The Bump Company (UK) Limited, registered in England and Wales (company number 07188669). Our registered address is The New Studio, Wintershill Farm, Durley, Southampton, Hampshire, SO32 2AH. We are the data controller responsible for your personal information.
For any questions about this policy or your personal data, contact us at info@thebumpcompany.co.uk.
2. Information We Collect
We collect the following personal information when you place an order or create an account: your name, delivery and billing address, email address, telephone number, and payment card details.
We also collect technical information automatically when you browse our website, including your IP address, browser type, pages visited, and how you interact with our site.
3. How We Use Your Information
We use your information for the following purposes and legal bases:
To process and fulfil your orders, including payment processing and delivery (legal basis: contract performance).
To communicate with you about your order, including dispatch notifications and customer service queries (legal basis: contract performance).
To detect and prevent fraud (legal basis: legitimate interests).
To send marketing communications, where you have given consent (legal basis: consent).
To improve our website and services through analytics (legal basis: legitimate interests).
4. Who We Share Your Data With
We share your information with the following categories of third parties, solely for the purposes of fulfilling your order and operating our business:
Payment processors, to securely handle card transactions. We do not store your full card details on our systems.
Delivery partners, to ship your order to you.
Website hosting and technology providers, to operate our website.
Analytics providers, to help us understand how customers use our site.
We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not sell your personal information to anyone.
5. Business Transfers
If our business is sold, merged, or restructured, your personal information may be transferred to the new owner as part of that transaction. Any successor will be required to handle your data in accordance with this policy and applicable data protection law.
6. Marketing Communications
We will only send you marketing emails if you have actively opted in to receive them, for example by ticking a box at checkout or signing up to our newsletter.
You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email, or by contacting us at info@thebumpcompany.co.uk.
7. Cookies and Tracking
We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our site.
Essential cookies are necessary for the website to function and cannot be switched off. Analytics cookies help us improve our site by collecting anonymous usage data.
You can manage your cookie preferences through your browser settings. For more information, contact us.
8. How Long We Keep Your Data
We keep order and transaction records for 7 years to comply with tax and legal requirements. Account information is kept until you ask us to delete it. Marketing preferences are kept until you withdraw consent.
9. Your Rights
Under UK data protection law, you have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your information (in certain circumstances).
Object to processing based on legitimate interests.
Restrict how we use your data.
Request a copy of your data in a portable format.
Withdraw consent for marketing at any time.
To exercise any of these rights, please contact us at info@thebumpcompany.co.uk. We will respond within one month.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Security
We take the security of your personal information seriously. All payment information is encrypted using SSL technology during transmission. You can verify a secure connection by checking for the padlock icon in your browser's address bar.
We restrict access to your personal information to employees and service providers who need it to fulfil their roles. Our systems are protected by firewalls, regular security updates, and access controls.
While we implement strong safeguards, no method of transmission over the internet is completely secure. We encourage you to use a strong password and keep your account details confidential.
11. Changes to This Policy
We may update this policy from time to time. Any significant changes will be posted on our website with an updated revision date.
12. Contact Us
If you have any questions about this policy or our data practices, please contact us:
Email: info@thebumpcompany.co.uk
Post: The New Studio, Wintershill Farm, Durley, Southampton, Hampshire, SO32 2AH