If you have any problems placing your order online call us on 01489 788180 (Mon-Friday 10am to 5pm) or 07885 469539 (evenings and weekends or anytime and leave a message - we will get back to you!).
Customer Services
If you have any queries regarding our services please contact us via email or telephone, we’ll do our best to help.
Payment
We accept payment online or by phone. Payment must be made in pounds sterling. We accept Visa and Mastercard and American Express. If you would prefer to place your order by phone please call 01489 788180, Monday to Friday between 10am and 5pm.
Delivery Options
Our Promise: Most orders are packed and despatched within 24 hours (excluding weekends and bank holidays). Guaranteed next day and Saturday delivery is also available.
UK DELIVERY
Choose from the following options at checkout:
FIRST CLASS Royal Mail - takes approx 1-3 days - £3.95
NEXT WEEKDAY DELIVERY - for orders received before 1pm weekdays - £5.95
SATURDAY DELIVERY - for orders received before 1pm Friday - £9.95
Please note that next day and Saturday deliveries will require a signature.
NOMINATED NEXT DAY DELIVERY
If you would like your order to arrive on a specific weekday please use the NEXT WEEKDAY DELIVERY SERVICE and let us know which date you would like in the customer notes section.
INTERNATIONAL DELIVERY
We deliver worldwide. If you have any queries, please do contact us. Some approximate times for delivery are:
Western Europe, including ROI: 3 - 5 working days - £6.95
Eastern Europe: 4 - 6 working days - £6.95
Rest of the World: 7-10 working days - £12.95
If you have any questions about delivery please give us a call on 01489 788180 or email info@thebumpcompany.co.uk
Returns
If you're not fully happy with your purchase, you can return it at any time within 7 days of receipt, for a full refund or exchange. Products must be returned in the condition in which you received them. Please contact us at info@thebumpcompany.co.uk or call us on 01489 788180 to let us know that you will be returning your order. Please return your goods in the same condition you received them with all the tags still attached. Please let us know the reason for your return as your feedback is very important to us. Post your item to The Bump Company, The Studio, Drummond Road, Hedge End, Southampton SO30 2AD.
Please note that we can't refund return postage unless the item is faulty in which case we will offer you a full refund. Please obtain a free Certificate of Posting from the post office, as we cannot accept responsibility for parcels lost in transit. You may wish to send the items recorded delivery and please ensure you have sufficient insurance cover as standard postal services only include compensation for items up to £36 in value. You will receive your refund within 30 days of contacting us.
Substitutions
We always endeavour to send gifts exactly as per the product description but from time to time we may have to replace items with alternatives. We promise to always replace a gift with a product of equal or greater value.
Gift packaging
To save you time, or if you would like us to send the gift direct to the recipient we offer a gift wrapping service for a fee of £3.95. This includes tissue paper, gift wrap or gift bag (as appropriate) and ribbon. We will also include a message on one of our chic bump company gift cards (please make sure to add your message at the checkout).
Also, don’t forget we can send the gift direct to the recipient so if you can’t be there in person, we can make sure your gift is.